Shipping to California From Jamaica.
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Trade Return & Shipping Insurance Policy
Effective Date: March 31, 2020
OEX Trade Point Protection Add-on
Purchase with Confidence. Ship with Confidence. Insurance with Confidence.
OEX Trade Point and Shipping Insurance, powered by our partnership with IronRock Insurance Company, has developed a cargo insurance policy that will ensure your cargo is protected during shipment to your facility. When you add insurance to your purchase at checkout; you are guaranteed the best marine cargo insurance rates and speedy claims settlement, in case of loss or damage to your cargo. Remember to keep all communication and payment records for your shipment, as your online orders and records will form the basis of your policy coverage.
1.Place your online order and choose a supplier with insurance Included.
Select suppliers that have already factored insurance into their price, and they will be indicated as such with a symbol.
2. Place your online order and choose to add insurance at checkout.
Go right ahead and place your order with suppliers and then add the insurance coverage at the end of checkout.
OEX Trade Point Team is ready to support you during the shipping period. Upon product delivery, that has been ordered online, please do inspect product quality right away to ensure satisfaction and immediately communicate with us if there are any discrepancies.
We are not responsible for any claims or products that were not ordered on the OEX Markets website without insurance.
Inspection and Traceability
Upon the time of delivery and after delivery, if you are not satisfied with the product quality, you may file a claim for a replacement, deductions of costs on that which is not acceptable.
We will help you investigate, mediate, and resolve your claim, plus reimburse you when appropriate. Remember, keep your communication and payment on trade online as your OEX Markets online order and communication records are the basis of resolution on claims or returns.
Vendor Return & Refund Policy
Each vendor must comply with OEX Trade Point and OEXMarkets.com Return and Claims Policy once they register. Once the customer sends the vendor a return request for products, OEX Trade Point will inform the Seller/Vendor about the customer return request.
The vendor can handle the refund for the products through OEX Markets Dashboard and create a record for the same in the OEX Markets Vendor Refund Records for future references. The vendor can process multiple refund requests for the same order, but only one refund request can be processed each time.
How it Works
Step 1: Customer – Vendor Negotiation
The customer can start negotiation for refund from the OEX Care & Support or product inquiry, order note or directly contact the vendor via other means (email. phone etc.).
The customer must provide the order number. If the order has multiple items and the customer only needs one product or one type of product refunded, customer must include those details.
Step 2: Sending a Request to OEX Admin
After the vendor agrees with the customer that customer is eligible, the vendor will create a refund request from the seller dashboard against the order.
We do not refund if the product has been purchased on discount Flash Sale-as-Is-Basis.
So, if you are buying any product on discount or when an offer campaign is going on, please make sure you are agreeing with the policy of not getting any refund for that purchase. In such case, the decision of the Sales & Support team is final.
A couple of points you should consider
• We will process your refund as soon as we’re able to. In some cases, we might ask you for the opportunity to resolve the issue for you.
• We may refuse to refund clients who act in bad faith or misuse or abuse the services of OEX Markets and OEX Trade Point.
Refunds may only be issued within 14 days of the purchase date or after proper investigation.
• After 14 days or other refund policy set by individual vendors, no refunds will be processed.
• Refunds do not apply to discounted products or Vendor Flash Sale Conditions agreed on by the end buyer.
• OEX Market Vendors will accept returns provided that the customer has a receipt as proof of purchase and that certain other conditions, which depend on the Vendor’s policies, are met.
• Processed Foods, Fresh Produce, Meats, Seafood and Dairy Products and other Edible Products are not returnable but may be refunded or if insured a claim can me made once all trade insurable conditions are met.
Seller Return Policy
When you order from a OEX Markets Vendor that fulfills and ships their own inventory (also called a third party seller), your return is sent back to the seller instead of OEX Markets. While most Vendors offer a returns policy similar to OEX Markets, some vendor returns or refund policies may vary. You can view the policy of the vendor before you purchase products by viewing the Returns and Refunds Policy section of the vendor product or profile page.
Third-party sellers/vendors must either provide a return address, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a vendor does not offer these methods to return your items, you may seek help with from OEX Global Point or OEX Care Support.
Acceptance of this Policy
When you are placing an order for any products sold on OEX Markets, you indicate that you have read this refund policy properly. This also proves that you agree with and fully accept the terms of this refund policy. We ask you not to place an order with us if you do not agree with the terms and conditions.
If any of the above criteria is met, then you are eligible for a refund.
Any questions about this Trade Return & Shipping Insurance Policy should be addressed to firstname.lastname@example.org or to our mailing address:
OEX Markets/o OEX Holdings Limited
Attn: Trade Return & Shipping Insurance Policy
232 Spanish Town Road
KINGSTON 11, Jamaica W.I.