Privacy Policy

Effective Date: June 20, 2023

One of OEX Markets’ key values is to Empower our Clients and our goal is to empower you with this Privacy Policy(“Privacy Policy”) to explain how OEX Markets., and its affiliates and associates (including but not limited to OEXONE, OEXCargo) and each of their directors, officers, employees, and authorized representative (collectively, “OEXONE”) collects, uses, discloses, and applies the information collected when you use or access our online websites (such as products, services, or applications (collectively, the “OEX Markets Services”).

By using the OEX Markets services, or interacting with us, you are agreeing to this Privacy Policy. Please read the following carefully to understand how we collect, use, and maintain your personal information. In addition, it describes your choices for the use, access, and correction of your personal information.

Changes to this Notice

We may change this Privacy Policy from time to time. In the event we make changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Policy. If there are significant changes to this Privacy Notice, we will attempt to notify you directly by email or provide information via our home page prior to changes becoming effective. We encourage you to review our Privacy Policy whenever you use OEX Markets services to stay informed of ways you can protect your privacy.

Your Consent

When we collect information about you other than through our websites, we will first obtain your permission to do so, if and as required by applicable law. However, by using OEXONE’s websites on which this notice is posted, you agree that this notice governs our collection, use, and disclosure of your personal information submitted to us on or through the websites. If you do not agree to be bound by this notice, you will need to deactivate your account and stop using OEX Markets services.

Information Collected

OEX Markets collects information about you from various sources and methods. You may choose to submit information to us, via our website, in connection with the use of our products, services, or applications software, when you participate in an offer or promotion, or in connection with an actual or potential business relationship with us. We also may obtain information about you from companies that use our products or services, publicly available information systems, consumer reporting agencies, and commercial information services. Below are the types of information we may collect:

  • Registration Information: We obtain information to create a profile for you with information such as name, email address, phone, company name, etc.
  • Log Information: We retain information about you when you access and use the OEX Markets services. This information can include the following: IP address, timestamps, browser information, Internet Service Provider “ISP”, Web Pages visited, and URL of the Web Page you visited before navigating to OEX Markets.
  • Usage Information: We monitor user activity in connection with OEX Markets services and may collect information about the applications and features you use, websites you visit, as well as types and amount of OEX Markets, services you use.
  • Crash or error information: If the OEX Markets services crash or return an error, we may collect data to determine the cause of the error using first or third-party services. The crash or error information collected may include the following: Device Internet Protocol (“IP”) address, device name, operating system version, application configurations(s), the time and date, and other statistics.
  • Shipment Information: We store information that allows us to provide logistical services through our OEX Markets core application. We obtain information including but not limited to:
    • Shipment contact information (such as name, postal or email address, and phone or fax number)
    • Business contact information (such as job title, department, and name of organization)
    • Government-issued identification documents (such as a driver’s license or other required documents to verify your identity for the purposes of conducting customs business on your behalf)
    • Country of origin information (from which country you are accessing the website)
    • Financial information (such as financial account information used for payment purposes and/or information that may be contained in a consumer report)
    • Contact information for colleagues, business partners, or other people you would like us to contact Content you provide (such as photographs, articles, and comments)
    • Mobile device unique identifier
    • Geo-location data
    • Other information (such as language preference)

Please note: We may use Stripe or PayPal to gather your data from financial institutions in order to provide you with OEX Markets services. The services may include, the use of Stipe or PayPal in processing your payments, providing you with payment terms, and/or providing you with our services. By using our service, you grant OEX Markets, Stipe, or PayPal the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Stripe or PayPal in accordance with the OEX Markets Privacy Policy.


Like many other websites, our website may use “Cookies” or “Other Technologies” (such as “pixel tags,” “web beacons”, “clear GIFs”, links in emails, JavaScript, device IDs assigned by Google or Apple, or similar technologies) to collect information and support certain features of our website. Cookies and other technologies allow us and third parties to obtain information about your visits to our site, including analyzing your visiting patterns. Although you are not required to accept cookies when you visit our websites, you may be unable to use all of the functionality of our sites if your browser restricts our cookies.

We use this information to process your requests and to deliver online and mobile advertisements, messages, and content for us and others that are specific to your interests. The information we collect from your web browser and from Cookies and other technologies does not identify you personally but in some cases, we may link it to personally identifiable information.

Below we explain the different types of cookies that may be used on the site.

For further information about cookies visit  or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function if you remove cookies from your browser.

Necessary Cookies

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Disabling these Cookies may make the services and features unavailable.

Preference Cookies

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region you are in. Some Preference cookies are essential to viewing maps or videos on our website.




OEX Markets domain


We store this cookie to know whether or not you are logged in so we can redirect you to the right part of the site.



We use Stripe to process your payments and invoices and securely store your payment information.



We use PayPal to process your payments and invoices and securely store your payment information.


Session Cookies

These types of cookies are stored only temporarily during a browsing session and are deleted from your device when you close the browser. We use session cookies to support the functionality of the website and to understand your use of the site—that is, which pages you visit, which links you use, and how long you stay on each page.






Cloudflare helps make pages on our website load faster for you

and also protects us against malicious attackers.



Polyfill helps make OEX Markets work across different browsers

and browser versions.

OEX Markets


We use this to keep you logged in while using the service.


Statistics Cookies

Statistics cookies help collect information about your use of the website and enable us to improve the way it works. These cookies give us aggregated information that we use to monitor site performance, count page visits, spot technical errors, see how users reach the website, and measure the effectiveness of marketing (including emails).




Google Analytics


Google Analytics helps us track what pages in

they visit, in aggregate. We use it to optimize our marketing

initiatives and prioritize things like blog posts and help center




Heap allows us to track how users use, so

we can improve the product and solve customer support issues.



Amplitude allows us to track how users use,

so we can improve the product and solve customer support issues.

Visual Website Optimizer


VWO allows us to test different changes we make to the site,

so we can see if our changes are making a positive impact to

the user experience.

New Relic


New Relic allows us to track how users use,

so we can improve the product and solve customer support issues.



FullStory captures video of user sessions on

 so we can give better customer support and inform product improvements.



Delighted allows us to survey users, so we can receive

feedback and improve the user experience.

OEX Markets processes anonymous statistics about visits to the website. This is done with a web analysis system. Among other things, the following data are stored via cookies in the web analysis system:

  • the IP address
  • technical features such as the browser you use (such as Chrome, Safari, Internet Explorer, or Firefox) and the resolution of your computer screen
  • from which page you came to the OEX Markets website
  • when and for how long do you visit or use the OEX Markets website
  • whether you use functionalities of the OEX Markets website or the OEX Markets App
  • which pages you visit on the OEX Markets website and which screens of the OEX Markets App you are viewing.

Marketing Cookies

Marketing cookies are used to show users display advertisements across websites such as those on Facebook, Instagram, Pinterest, LinkedIn, or the general web. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. We do not display ads for any services besides our own.






We use DoubleClick to acquire users for our service, such

as ads on Google search results. We do not display ads for

any services besides our own.

Facebook Pixel


We use the FB Pixel to acquire users for our service, such

as ads on the Facebook feed. We do not display ads for any

services besides our own.

AdRoll Pixel


We use the AdRoll pixel to acquire users for our service,

such as ads on Facebook, LinkedIn, or the general web.

We do not display ads for any services besides our own.

Linkedin Pixel


We use the LinkedIn pixel to show users display advertisements

 on LinkedIn. We do not display ads for any services besides

our own.

Unclassified Cookies

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.


We offer you the choice of receiving communications from us, generally by offering an “opt-in” or an “opt-out” option, depending on applicable law, when you provide contact information through one of our websites. Additionally, we include an “unsubscribe” link in our electronic newsletters or promotional emails. These options allow you to inform us on how you want to receive communications.

When accepting the terms of use/end user license agreement for applications software, you must opt-in to allow the collection of data from your mobile device in order for the applications software to work properly.

You may opt out of behaviorally targeted ads anytime by clearing the cache of your browser’s cookies. Additionally, you may opt out of interest-based advertising from some third-party partners or third-party providers’ websites. Please note that opting out will only prevent targeted ads so you may continue to see generic (non-targeted ads) after you opt-out.

We may also obtain information from third parties and combine it with information we collect through the OEX Markets Services. We may have access to certain information from a third-party social media service if you create or log into your online account through the service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third-party social media service is in accordance with the Privacy Policy and authorization procedures determined by the social media service. We protect data obtained from third parties according to the practices described in this notice, plus any additional restrictions imposed by the other sources of the data.

Some browsers offer a “do not track” (“DNT”) option. Since no common industry or legal standard for DNT has been adopted by industry groups, technology companies, or regulators, we do not respond to DNT signals. We will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.


By accessing or using the OEX Markets Services or otherwise providing information to us, you consent to the processing and transfer of information to the U.S. and other countries and territories, which may have different privacy laws from your country of residence.

Use of Your Information

We may use the information collected for the limited purpose of providing the OEX Markets Service and related functionality and services, as described in this Privacy Policy and as permitted by applicable laws. These limited purposes include circumstances where it is necessary to provide or fulfill Services requested by or for you or where you have given us your express consent.

We may use the information we obtain about you to:

  • provide the information, products, and services you request;
  • provide you, if you are a client, with effective customer service;
  • provide our customers and carriers with shipment information such as location;
  • provide you with a personalized experience when you use our website;
  • contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
  • contact you with information and notices related to your use of our products and services, including our website;
  • invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us);
  • better understand your needs and interests;
  • improve our products and services and develop new products and services;
  • improve our marketing and promotional efforts;
  • improve the content, functionality, and usability of the website;
  • evaluate your interest in employment and contact you regarding possible employment with OEX Markets;
  • help you, if you are an OEX Markets employee, perform your job functions and manage our workforce;
  • enforce our website’s terms of use;
  • promote security; protect against and prevent fraud, claims, and other liabilities; and manage corporate risk exposure;
  • meet our internal and external audit obligations; and
  • use for any other purpose for which we provide notice at the time of collection.

Information We Share

Information shared with third parties in accordance with this Privacy Policy includes some or all of the personal information we collect (as described and listed in this Privacy Policy. We do not sell or otherwise disclose personal information we collect about you, except as described herein or otherwise disclosed to you at the time the data is collected. We share information to perform activities that you request. We may share the personal information we collect with our affiliates, or cooperate with an authorized law enforcement or regulatory investigation. In addition, we may share personal information with other third parties with the consent of the individual to whom the information pertains.

Service Providers

If you are performing services directly or indirectly for us and using an application provided by us, then we may collect information for the purpose of providing information to our carriers and customers. We may also share your personal information with third-party vendors that perform tasks on our behalf and under our instruction. These third-party vendors may use your personal information only in connection with the services they perform on our behalf and they are bound to protect your personal information in a manner consistent with our own policies and practices. On our website, you may have an opportunity to post user-generated content using social networking tools available on those sites. If you take advantage of this opportunity, remember that the user-generated content you post is available to others who visit the website and therefore you should have no expectation of privacy with respect to such content. In addition, you may choose to use certain features on our website for which we partner with other entities. These features, which may include social networking and geographic location tools, are operated by third parties that are not affiliated with OEX Markets. These third parties may use personal information in accordance with their own privacy policies. On sites on which these features are offered, the relevant third parties are identified. We strongly suggest you review the third parties’ privacy policies if you use the relevant features.

Legal Disclosures

We may also disclose information about you when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose information about you to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our website; to enforce or apply our website’s terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others. We will attempt to notify users about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague, or lack proper authority.

Change of Control

We also reserve the right to transfer information about you to a successor organization if we transfer the ownership or operation of one of our websites to another organization or if we merge with another organization. If such a transfer occurs, we will use reasonable efforts to direct the transferee to use the personal information you have provided to us in a manner consistent with this policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.


OEX Markets takes security seriously and has implemented administrative, physical, and technological measures to protect your information from unauthorized access, loss, misuse, disclosure, alteration, and destruction. If you wish to report a security concern or if you have a question about security, please submit your inquiry to 

Policy Regarding Children

The OEX Markets Services is directed to individuals the age of 18 and over. We do not knowingly collect personal data from individuals under the age of 18 (“Children”). If we become aware of individuals who have provided us with personal data and are under the age of 18, we will take steps to deactivate the account and delete the personal data. If you become aware of information from individuals under the age of 18 which has been provided to OEX Markets, please contact us at

Promotional and Newsletter Communications

OEX Markets Newsletters / OEXNews and marketing emails include the option to opt out of receiving any further emails. You may also opt out of receiving specific promotional emails by emailing OEX Markets may still send non-promotional communications such as security alerts, product updates, or notices related to our ongoing business relationship.

Community Forums and Blogs

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request the removal of your personal data from our blog or testimonials, contact


We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name.

Your Privacy Rights

You have certain rights regarding the personal information we maintain about you. We offer you certain choices about what personal data we collect from you, how we use that information, and how we communicate with you. If at any time you wish to exercise your rights, please reach out to

  • Information and access: You can request to see which personal data we process from you. We can inform you on how and why we process this data unless restricted by law, or if we are unable to verify your identity.
  • Submitting information: You may refrain from submitting information directly to us, although doing so may impact our ability to provide the products, services, and information you request and/or affect your ability to use OEX Markets Services.
  • Rectification: You may request to update or correct the personal data we maintain for you.
  • Right to be forgotten/request deletion: You may request the deletion of your personal data. We may ask you for additional information to verify your identity and will process your request subject to and in accordance with the law.
  • Restriction: You may request the limitation on the processing of your personal data.
  • Restricting cookies: You may elect not to have a unique cookie identification number assigned to your computer to avoid aggregation and analysis of data collected on our websites. Generally, if you do not wish to receive cookies, you may set your browser to deny cookies or to alert you when a cookie is placed on your computer.
  • Objection: You may remove your consent for the processing of your personal data.
  • Transferability: You may request to transfer your personal data.

Personal Data Retention

OEX Markets will retain information required to comply with privacy requests, and manage active accounts, as required by law, in order to resolve disputes or enforce our agreements. We will retain the personal data we process on behalf of our clients as directed by them. We may also retain copies of your information for disaster recovery purposes.

Links to Third Party Websites

We may place links on the OEX Markets Services. When you click on a link to a third-party website from our website, your activity and use on the linked website are governed by that website’s policies, not by those of OEX Markets. We encourage you to visit their websites and review their privacy and user policies.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contacting Us

Any questions about this Privacy Policy should be addressed to or to our mailing address:

Attn.: Privacy Team



ROYAL PALM BEACH, Florida 33411, USA.

Need Help? Chat with us
Shopping cart0
There are no products in the cart!
Continue shopping

This website uses cookies to ensure you get the best experience on our website.